Returns & Exchanges
At Totes, we want you to love your new bag, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your purchase isn't the perfect fit for your lifestyle, our streamlined process makes it easy to find a replacement or receive a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unused items back in their original packaging, ensuring all tags and protective dust bags are included.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing